Legal Information

Terms and Conditions

General

The present website is owned and operated by SBM Alliance LLC, which is a private company, and its registered office at 8950 SW 74th COURT #2201-F9 - MIAMI, FLORIDA, 33156 USA (hereinafter, "The Company")

The Company is not affiliated with, sponsored, or operated by the U.S. embassy or consulate and/or any governmental agency or entity.

These Terms and Conditions explain the contracting conditions of the private professional assistance services in translating, fulfilling the Schengen Visa Application (hereinafter, "the/our Services"). These Terms and Conditions must be accepted by the User, at the end of the first part of the selected form and prior to accessing the payment page for the private fee of our professional assistance services. Said acceptance is an express and clear declaration by the User that he/she has read, understood, and agrees to be bound by these Terms and Conditions.

The confirmation of the payment of the private rate of our professional assistance services automatically confers the User the status of Customer and his/her bonding with these Terms and Conditions (hereinafter, "You", "the Customer"). We recommend that the User review these Terms and Conditions before paying for the private fee for our professional assistance services and, if he/she does not agree with it, the User must discontinue browsing this website and not proceed with payment of our private fee.

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User and/or Customer. The updated version of these Terms and Conditions will be effective immediately, at the same time it is published on this website.

These Terms and Conditions will always be available on this website so that the User and/or Customer can always consult them.

For any doubt or question related to these Terms and Conditions, you can contact us through our Customer Service.

Our professional assistance services

The Company offers private services of professional assistance in the process of translating, fulfilling the Schengen Visa Application which includes:

  • (1) Support in the process of translating, filling out the application form,
  • (2) Verification that the individual has filled out the application form correctly and completely, contacting him/her if it is considered necessary to confirm or correct the information provided and/or the provision of additional information; so that the application form meets all the requirements of the embassy or consulate,

The Company's Customer Service is always available (24 hours / 7 days a week) to answer any questions you may have about the application process. For more information, see the "Customer Service" section of these Terms and Conditions.

The Company is not a law firm and, therefore, does not provide legal advice, and/or legal representation. The professional services offered through this website do not replace, in any case, a licensed attorney or specialized law firm. If you consider that you may require legal assistance due to your personal circumstances, it is suggested that you contact a licensed attorney or law firm.

Hiring our professional assistance services

To hire our services:

  • You must be an adult and have the legal capacity to enter contracts, in accordance with the applicable laws and regulations of your birth and/or residence country; and/or
  • You must be the parent (father/mother) and/or legal guardian in case the application is for a minor.

To hire our Services, you must follow the steps below:

Step 1: Complete the application form for translating, fulfilling the Schengen Visa Application.

  • Complete the selected application form with truthful, correct, and complete personal data and private information. This aspect is important so that the embassy or consulate does not find deficiencies in the information provided by you.
  • Our application form contain only those information fields that are strictly required by the embassy or consulate. In this regard, if you provide more information than is indicated to you in relation to your request to obtain this form, you consent to the processing of said personal data or information by the Company.
  • In the event that you provide us with personal information of a third party of legal age, as an applicant for obtaining this form, acting on your behalf and on your behalf, you guarantee the Company that (i) you have informed said third party of the purposes for which your personal information will be processed and (ii) you have the consent of said third party to communicate your personal information to the Company. If the third-party applicant for obtaining this form is a minor, the above requirement will not be applicable as long as you are his/her parent (father/mother) and/or guardian legal; If not, then the previous requirement is applicable

For more information on the treatment that the Company carries out of the User and/or Customer's personal information, you can consult its Privacy Policy.

Step 2: Accept the present Terms and Conditions

Once the first part of the application form has been completed and before proceeding to the payment page of our private professional services fee, you must expressly accept these Terms and Conditions.

Step 3: Pay our professional services fee

After accepting these Terms and Conditions, you will be able to access the payment page of the selected form, where you will be informed of the costs associated with it and the available payment methods.

For more information, check the sections "Form costs" and "Payment of the Schengen form costs" of these Terms and Conditions.

Remarks:

  • By entering your payment information and confirming the payment of our private professional services fee, you expressly state that: (i) you wish to contract our private assistance services in the process of translating, fulfilling the Schengen Visa Application form and (ii) acknowledge that you have been informed and agree with the costs of the application process.

Starting of professional assistance services

Our professional assistance services will start:

  • Once it is confirmed that the charge of our private fee has been authorized. If the payment is not authorized, the Company reserves the right not to provide professional assistance services regarding the Schengen Visa form.
  • If the charge has been authorized, you will receive an email confirming the payment of our private fee, at which time the contract for the provision of professional services between you and the Company is understood to have been formalized, and the User becomes a Customer and is automatically subject to these Terms and Conditions.

Our professional and assistance services costs

The application process for translating, fulfilling the Schengen Visa Application form has the following costs:

  • Private fee for our professional assistance services
  • Embassy or consulate fees are not included

Our private fee for professional assistance services and consular fees are paid separately.

To receive professional assistance services, the Customer must previously pay our private fee once they have completed the Schengen application form.

The amount of our private rate may vary depending on the current exchange rate of the local currency selected by the Customer to make the payment of our fee. This amount will be displayed on the payment page.

To proceed to schedule the appointment for the consular interview, the Customer must pay the consular fees. The fees will be paid directly to the embassy or consulate.

For more information, see the sections "Cancellation of the provision of assistance services" and "Refund policy" of these Terms and Conditions.

Remarks:

  • If you do not agree with the costs shown for the selected form, you should not enter your payment information. By entering your payment information and confirming it, you acknowledge and confirm that:
    • You have been informed and agree with the costs of the translated Schengen application form.
    • You are the owner or legitimate holder of the credit or debit card that you have entered to pay the costs. Of our private fees. Therefore, the Company will not assume any responsibility in this regard since such circumstance is beyond the reasonable control of the Company. However, if necessary, the Company will cooperate with the Customer and/or the judicial and/or police authorities for the detection and/or investigation of fraudulent operations that are related to the card used to pay the costs of our private fees.
  • The costs of the application process translating, fulfilling the Schengen Visa Application form can be updated at any time, without the need for prior notice to the User and/or Customer, both by the embassy or consulate (for any reason) or by the Company (for interests or business objectives) that will be effective immediately, at the time they are published on this website
  • In the event of updating the amount of the private rate for our professional services, the change is not retroactive: the Customer who has contracted our services prior to the fee change will not be affected by said change.
  • The Company does not assume any type of responsibility regarding the rate of the embassy or consulate since the setting of the same amount is the exclusive competence of said agency.
  • The Company will not assume any responsibility for the taxes or surcharges due to the currency exchange rate imposed by the issuing bank of the debit or credit card used to make the payment of the costs of the Schengen application form and no compensation or refund will be provided to the Customer for such circumstances.
  • The Company reserves the right to make, on some occasions, special offers and/or discounts on its private rate for professional services. These discounts will be effective immediately and without prior notice to the User and/or Customer, at the time they are published on this website.

Payment of the Schengen form costs

The Company uses Maverick as its payment platform, which provides different payment methods (credit cards and/or debit cards).

For the processing, management, and collection of the costs of the Schengen application form, the Company uses Maverick, Inc. payment platform, which is a specialized company based in the United States. Therefore, when entering your payment information, said information will be transmitted directly to Maverick, the exclusive data controller of such information. The Company will not have access to said personal information, without prejudice to the fact that Maverick will communicate to the Company the result of the transaction, in order to carry out the provision of our professional assistance services.

If you wish to know more information about how Maverick processes, manages, and protects the personal information of the owners and/or legitimate holders of credit and/or debit cards with which the costs associated with the selected application form are paid, see Maverick's Privacy Policy.

Cancellation of the provision of assistance services

Once the contract for the provision of professional services between the Customer and the Company is formalized, that is, once the charge of our private fee is confirmed, the Customer has 12 hours to request the cancellation of said contract and the refund of the amount paid. Therefore, a request for cancellation of the service provision contract received after the 12 hours have elapsed, automatically and with no need for a statement by the Company, means the termination of the right to cancel and request the return of the amount paid.

To request the cancellation, the Customer must contact the Company's Customer Service, in writing, stating his/her intention to cancel the provision of professional services and request a refund of the private rate paid. The Company will confirm receipt of such a request, in writing, to the Customer's email address.

Upon receipt of a cancellation request, the Company will have 12 hours to process such request and issue the refund of the amount paid as our private fee.

Remarks:

  • The 12 hours cancellation period begins from the date on which you receive the confirmation email regarding the payment of our private fee for professional assistance services.
  • The refund of the amount paid as our private fee will be made through the same payment method used to pay said costs. That is to say, it will be returned to the same credit or debit card used for said payment.
  • A refund request outside the deadline of 12 hours will not be accepted and will be automatically rejected, as well as refund requests that do not comply with our Refund policy, which can be found in the respective section of these Terms and Conditions.
  • The Company reserves the right to cancel the provision of professional services at any time and for any reason, which will result in the refund of the amount paid by the Customer as our private professional fee. In such case, the Company will inform the Customer, in writing, of this decision and the reasons for it to the Customer's email address.

Refund policy

As indicated in the section "Cancellation of the provision of assistance services", the Customer has 12 hours from the date of receipt of the confirmation email of the payment of our private professional fee to request the cancellation of the contract for the provision of professional services and the refund of the amount paid as our private fee.

However, the Company will not refund the amount paid as our private professional services fee in the following cases:

  • When the cancellation request is received after the 12 hours period has elapsed.
  • When the Customer has provided false, inaccurate, incomplete, and/or misleading information in the selected application form, so that it does not meet the requirements of the embassy or consulate and, for such reason, said agency rejects his/her application.
  • When the Customer does not provide the Company with the information and/or documentation that is requested in order to verify that the selected application form meets all the requirements of the embassy or consulate.
  • When the embassy or consulate rejects the visa application for reasons beyond the control of the Company and not attributable to it (denial of the visa application by the embassy or consulate).
  • When the Customer does not attend the appointment scheduled by him/her for the consular interview and/or reschedules said appointment.
  • The cancellation of the appointment for the consular interview scheduled by the Customer.

Remarks:

  • The Company's Customer Service is available to resolve any doubts or questions regarding our Refund policy.
  • The provisions of this section are in accordance with the Withdrawal right regulated by the European Union legislation.

Customer Service

The Company's Customer Service is always available (24 hours / 7 days a week) to answer any questions or doubts you may have regarding: (i) the application process for translating, fulfilling the Schengen Visa Application, (ii) these Terms and Conditions, and/or (iii) any aspect related to our professional assistance services.

You can contact our Customer Service through the contact form available on this website.

Intellectual property

All intellectual property rights related to this website, including, but not limited to, texts, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are the property of the Company or its content suppliers and are protected by international copyright laws.

The compilation of all content on this website is the exclusive property of the Company and protected by international copyright laws. All software used on this website is the property of the Company or its software suppliers and protected by international copyright laws.

Limitation of liability

The Company, its directors, employees, partners, agents, suppliers, or affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the services;
  • Any conduct or content of any third party on the services;
  • Any content obtained from the services;
  • Unauthorized access, use, or alteration of your transmissions or content;

Whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms and Conditions will not be considered a waiver of those rights. If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court, the remaining provisions of these Terms and Conditions will remain in effect.