Privacy Policy

What Does Personal Data Mean?

For the purposes of this Privacy Policy, "personal data" means all data that identifies a data subject or that could be used to identify him/her, such as the data you provided when filling in your application form in order to obtain or renew the Schengen Visa. Moreover, we process your personal data when contacting our Customer Service Team as well as processing other information provided by you when browsing this website or from your IP address.

Who Is the Personal Data Controller?

The Company, as stated in our Terms and Conditions, will be the controller of any personal data collected from you, including, but not limited to, when you browse our website, fill in your application form in order to obtain or renew the Schengen Visa, and/or you contact our Customer Service Team by means of email.

When Does This Privacy Policy Apply?

This Privacy Policy applies to the personal data that we collect, use, and process from you as a User and/or Customer of our website.

Our website may contain functionalities or links that may redirect you to third-party websites. In this case, please note that these third-party websites are not operated by us, so we cannot assume any responsibility for the information and content provided on them, nor for the correct provision of the functionalities and/or services offered by these third parties since we have no control over this. These third-party websites are bound by their own cookie and privacy Policies.

What Type of Personal Data Do We Collect and Process?

We collect the following categories of personal data:

• Direct interactions: such as when you complete the application for obtaining or renewing Schengen Visa on our website, or when we ask you for additional information as required by the US consulate or embassy, or when you fill in our Contact Form, or when you contact our Customer Service Team directly via email.
• Automated technologies: we may automatically collect information like your IP address, the sections you consult on our website, or the time that you remain on our website by using cookies, whether our own or from third parties. You can consult our Cookie Policy to obtain more information about the use of cookies on our website, their purposes, and other information of interest.
• Payment data: We will only request your credit or debit card information on the payment page in connection with the costs for our Services. The captured data will be sent securely to our certified payment service providers for the authorization of the corresponding transaction. In no case do we visualize or access the complete data of your credit or debit card. It is the customer's responsibility if he/she enters, provide, or sends his/her card information through channels not authorized by the Company.

In all cases, we only process personal data which is strictly necessary for the fulfillment of the purposes described above. In this sense, if you provide us with more information than that which is expressly required, you consent to the processing of said information for the informed purpose/s for which you are sending it.

In order to be able to properly use our Services now and at any other time thereafter, you must provide us with accurate, truthful, up-to-date, and complete information, about your current personal situation.

If you provide us with the personal data of third parties, whether these are from minors or adults, you confirm that you have informed them about the purposes for which their personal data will be processed and you guarantee that you have obtained their prior and express consent to communicate their personal data to us. In this sense, if you provide us with the personal data of a minor, you guarantee that you are a parent and/or legal guardian and, therefore, you consent to the processing of your child/ward's personal data.

According to the above, the Company will not be held responsible if:

• The users and/or Customers are not adults nor have the legal capacity to contract the Services offered on this Website in accordance with the laws and regulations of their birth or residence country. In this sense, it is the sole responsibility of parents and/or legal guardians to exercise adequate control over their minor children's/ward's online activity and to prevent their access to websites whose content is not suitable or recommended for minors and that allow the sending of personal data without the prior authorization of their parents or legal guardians.
• The Company has received an adult's personal data and/or private information from an individual who is not the same as who is using the Services, without having requested his/her consent to communicate to us his/her personal data. In such a case, the Company will inform the interested person how his/her personal data and/or private information has been collected and, where appropriate, we will ask the individual who provided the personal data to the Company to confirm he/she requested the consent of the data subject and, where appropriate, to amend this circumstance.
• The circumstances are beyond our reasonable control, such as being provided with erroneous, incomplete, and/or fraudulent information from you as a user and/or Customer. You will be solely responsible for the inaccuracy or lack of veracity of the information provided.

Moreover, note that the Company is not a law firm and, therefore, does not provide legal advice or legal representation. No attorney-client relationship is formalized by using the Services offered herein. The Services offered through this Website do not replace, in any case, a licensed attorney or specialized law firm. Therefore, if you think you need it, we recommend that you consult with a duly licensed attorney.

What Do We Use Your Personal Data For?

Please be informed that you are only required to provide the personal data and information strictly necessary to fill in your selected application form in order to obtain or renew the DS-160 form and/or to submit a query by means of our Contact Form In this sense, if you provide us with more information than that expressly required, you consent to the processing of it for the purpose/s for which you are sending it.

Having said that, we use your personal data for the following purposes:

• To provide you with our Services and, when necessary, we will also probably ask you for additional information/documentation if the provided one is incomplete and/or erroneous.
• To attend to your information and/or refund inquiries sent to our Customer Service Department.
• To send you operational emails regarding our Service, such as payment confirmation emails.
• For administrative purposes related to processing and managing the Services offered, such as accounting and billing tasks and verification of your payment information.
• To comply with our legal obligations, legal requirements, laws, and regulations, and/or to respond to judicial, police, or other authority requirements.
• To protect, investigate, and prevent fraudulent, unauthorized, or illegal activities on or through this website.
• To improve our website, services, and customer support, and to enhance your user experience on our website by analyzing your behavior while browsing this website.

What Is the Legal Basis for Processing Your Personal Data?

We only process your personal data when there is a legal basis for doing so. The legal basis will depend on the reason we collect and process your personal data. In almost all cases the legal basis will be:

• The consent that you provided us with for the processing of your personal data in connection to the purposes informed at the time of collection of your data (i.e., to respond to your information queries when you contact our Customer Service Team).
• The execution of the contract when purchasing our Services or when sending you operational emails to keep you updated when sending you a payment confirmation email.
• To comply with our legal obligations and/or to attend administrative, judicial, police, or the corresponding authorities' official requirements.
• Our legitimate interest to (i) offers an enhanced user experience when you access and use this website and to operate it efficiently, (ii) verify the Customer's identity and monitor fraudulent activity in order to preserve the security and integrity of our website; (iii) defend and address our rights in the event that a claim regarding our professional services may arise.

How Long Do We Keep Your Personal Data?

We will only keep your personal data for as long as is necessary to fulfill the purpose/s for which we collected it and only when we have a legal basis to continue processing it, including for the purposes of satisfying our legal, accounting, tax, and/or reporting requirements.

Normally, if you purchase our Services, we keep your personal data until six (6) years after the provision of our Services has concluded, or until six (6) years after you contact us for information purposes. If, under applicable law, we have to keep your personal data for a longer period we will do so. Said period may be extended by the Company if it considers it strictly necessary to defend its rights, or to attend to judicial, police, administrative, and/or fiscal requirements.

Once such period expires, we will delete your personal information from our systems and records and/ or take steps to properly anonymize it so that you can no longer be identified from it unless we need to keep your information to comply with legal obligations, to resolve disputes, and/or to enforce our rights.

Who Do We Share Your Personal Data With?

We will only share your personal data in the following cases:

• With service providers and subcontractors: Such as payment service providers (such as Maverick), cloud hosting and storage providers, and data analytics providers. However, the Company has adopted appropriate measures so that, if personal data is sent to a service provider, they will only be able to process such personal data under the Company's instruction and they must be in compliance with the applicable data protection legislation.
• With public administrations, police, and/or judicial authorities: When there is a legal obligation to do so or when it is necessary to attend to their official requirements and/or we wish to defend our rights.
• With other third parties: If you have expressly consented to or when it is necessary to comply with a legal or contractual obligation. Moreover, when the provision of your personal data is strictly necessary to provide you with a particular service or product, in which case the Company, prior to providing your personal data to a third party, will inform you of the identity or category of the third-party recipient/s of your personal data, the reason why your personal data has been provided to such third party and the way such third party will use them.

Do We Transfer Your Personal Data Outside the US?

Our website is hosted in the United States (USA).

We may share your personal data (i) with our service providers, whose personnel, servers, and offices may be located worldwide, (ii) with competent administrative, judicial, or police authorities of the countries you are applying for a visa.

Please note that the level of protection of personal data outside the US may not be equivalent to that provided in your country of residence. Accordingly, before sharing your personal data, we take the necessary measures to ensure that your personal data will be given an adequate level of protection and your rights as a data subject will continue to be protected in accordance with this Privacy Policy and applicable law.

What Are Your Rights as a Data Subject?

You have the following rights in connection with your personal data:

• Right of access: to be informed about whether your personal data are being processed, the purposes of the processing, the type of data and the recipients, among others.
• Right to rectification: to correct and/or update any of your personal data that we hold.
• Right to erasure: to delete your personal data. Please note that there are cases in which we are entitled to continue processing your personal data, such as when we must comply with any legal or contractual obligation.
• Right to restriction of processing: You may request us to limit or restrict the processing of your personal data in certain circumstances.
• Right to data portability: to obtain a copy of your personal data, in a commonly used and machine-readable format, and to have it transferred to other data controllers.
• Right to object: to oppose to certain processing of your personal data, such as when it is based on our legitimate interest or for direct marketing purposes.
• Right to withdraw your consent at any time: in those cases where the processing of your personal data is based on your consent. Please note that if you withdraw your consent, the Company may not be able to continue providing you with certain services and products.
• Right to file a complaint: before the competent data protection supervisory authority of your country of residence if you consider that we have not adequately addressed your privacy concerns or complaints.

If you would like to exercise any of the above rights, please contact us using the information provided in this Privacy Policy. Please take into account that depending on your country of origin and/or residence you may have additional rights under applicable data protection legislation. Upon receipt of such request, it will be analyzed and replied to within one (1) month from the date of receipt. Once the Company has received and verified your identity, we will respond to your request as appropriate. When applicable, we may request additional information from you to verify your identity and/or to exercise any of the abovementioned rights.

Any processing performed prior to the exercise of any of these rights will remain lawful and valid.

Changes to This Privacy Policy

The Company reserves the right to modify this Privacy Policy at any time in order to adapt it to new regulatory, judicial, technical, or business requirements. We will take reasonable steps to inform users, via email or via a notice on our website, prior to such change or modification taking place. In case we need to inform you, said communication will be sent to the last email address that you have provided to the Company or that is registered in your profile, whichever is more recent.

Any change or modification of the present Privacy Policy will be considered effective immediately at the time it is published on this website. Therefore, it is the responsibility of the User to periodically review this Privacy Policy to be aware of any amendments and any modification and/or update that may occur during the use of the website.

If you do not agree with any changes to the Privacy Policy you should immediately cease using our Website and Service. Continued usage of our Website following such changes denotes your acceptance thereof.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our processing of your personal data or if you wish to exercise any of your rights as a data subject, please do not hesitate to contact us.

You may also send your request via the contact form available on our website.